1. A strongly held belief that people involved in a dispute best understand its nuances and are best served by self-determination 2. A philosophy backed by experience that mediation is founded on trust and trust and is upheld by neutrality 3 . Trained and certified by global standards setting bodies on upholding neutrality and principles of mediation 4. Experience of over 25 years in handling thousands of gender based grievances , employee grievances , procurement related complaints , and several social grievances, all of whose settlement stood test of time without going to next level of appeal