- INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, macro claim, outcome, settlement and dispute resolution related data, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name and other personal details including the specific details related to your dispute and evidence supporting your claim or response to a claim which you submit to us through the registration, settlement, mediation, conciliation, Chat, calls, arbitration and/or other dispute resolution process or journey at the Site as may be applicable.
- Information collected via Technology
- Demographic info
- Geographic info
- Registration and site usage behavior
- Information you provide us by registering for an account
- HOW WE USE AND SHARE INFORMATION
- Personal Information
In general, the Personal Information you provide to us is used to help us communicate with you and process your dispute, settlement and/or other action, regardless of Channel. For example, we use Personal Information to contact users in response to questions, solicit feedback from users and provide technical support,
Furthermore, if applicable, should you have a chat or settlement discussion or exchange with another party, or similar, your exchanges will likewise be documented, saved and/or recorded and/or a Service Provider administrator may join or view your exchanges and submissions for quality control purposes, evidentiary purposes, research purposes, and/or to review any future potential concerns you may later have. Arbitrators and mediators, and other partners, may also have access to such information for similar purposes.
- Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site, and for market and academic research purposes. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices and these changes will also be notified to you.
- HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed. By using our Service, you acknowledge that you understand and agree to assume these risks.
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