Company Dispute Resolution, Handled Entirely Online
Every dispute your business faces isn't just a legal matter, it's a relationship with a customer, vendor, or partner that's still worth protecting.
Sama handles corporate dispute resolution faster, at a lower cost, and without burning the bridge on the other side, through mediation, and arbitration.
Every dispute your company faces isn’t just a legal matter, it’s a relationship with a customer, vendor, or partner that’s still worth protecting.
Sama helps businesses resolve company disputes online through mediation, arbitration, and conciliation, faster, at lower cost, and without burning the bridge on the other side.
Trusted by
Crunch the Numbers!
Crunch the Numbers!
Upto 90%
Upto 90%
Lower Legal
Costs
Lower Legal
Costs
45 Days
45 Days
Average Resolution Time for Mediation
Average Resolution Time for Mediation
Average Resolution Time for Mediation
3,000+
3,000+
Neutrals Across
India
Neutrals Across
India
Crunch the Numbers!
Upto 90%
Lower
Legal Costs
45 Days
Average
Resolution Time
3,000+
Neutrals
Across India
Industries We Serve
Business dispute resolution looks different across sectors, and Sama's panel and process are built to handle that range.
Banking & NBFCs
Credit card defaults, loan recovery disputes, customer grievances.
E-commerce & Retail
Order, refund, and vendor disputes at scale.
Fintech
Repayment disputes, merchant conflicts, and compliance-linked cases.
Insurance
Claim disputes and policyholder grievances.
Small & Medium Enterprises
Vendor payments, co-founder disputes, and contractual disputes.
Banking & NBFCs
Credit card defaults, loan recovery disputes, customer grievances.
E-commerce & Retail
Order, refund, and vendor disputes at scale.
Fintech
Repayment disputes, merchant conflicts, and compliance-linked cases.
Insurance
Claim disputes and policyholder grievances.
Small & Medium Enterprises
Vendor payments, co-founder disputes, and contractual disputes.
Whatever the sector, the goal is the same, resolve the dispute without damaging the relationship behind it.
What Makes Sama Different?
A guided, transparent process that gives every dispute the structure it needs to move forward.
Every Case Follows the Sama Standard
Simple filing, both sides heard, clear timelines, exceptional neutral and expert quality, and measured fairness, applied to every case, without exception.
Built for Relationships, Not Just Resolutions
Litigation is adversarial by design, someone wins, someone loses. Sama takes a mediation-first, collaborative approach. A dispute with a vendor or customer can be resolved without ending the relationship.
Genuninely Faster
Mediation and negotiation cases typically resolve within 45 days on average. Snapdeal resolved over half of all cases filed on Sama within 30 days.
Meaningful Cost Savings
One of India's largest private banks saw a 90% reduction in legal costs after adopting Sama's Med-Arb clause, leading to a meaningful, happy customer relationship.
Legally enforceable.
Sama’s awards are legally binding decrees. One award was challenged in Saket Court, New Delhi, and upheld, so you can rely on outcomes holding up if tested.
Backed by a panel and serious infrastructure.
Cases are handled by a panel of 3,000+ neutrals across 500+ districts in India, including retired judges, experienced advocates, and subject-matter experts.
Platform Features
One platform for clear documents, live case progress, and reliable records at every stage of resolution.
OCR-based
evidence review
Upload documents and leave the rest to us. Using Computer Vision capabilities, Sama is able to map document types accurately.
document-led
case filing
It’s easier than ever to hit the ground running by filing cases on Sama directly via documents.
Detailed insights cross cases
Dashboards on Sama help you quickly understand where along the dispute lifecycle your cases lie.
Transcription support
Service calls are recorded and transcripts made available instantly, using LLM’s to deliver results reliably and at scale.
Find out what suits your business best
“Using Sama, ICICI Bank has been able to provide its customers with a much quicker way to resolve disputes. ODR is a big boost to reduce the number of cases reaching court while making dispute resolution accessible from anywhere for our customers and resolving disputes amicably.”
Nilanjan Sinha
Group General Counsel, ICICI Bank
Frequently Asked Questions
Everything you need to know about resolving disputes through Sama.
What is dispute resolution for companies on Sama?
It’s Sama’s end-to-end process for resolving business disputes, including corporate dispute resolution between companies, and company conflict resolution involving customers or vendors, through online mediation, conciliation, and arbitration, entirely online.
How is this different from going to court?
Are Sama’s outcomes legally binding?
Is the process confidential?
What kinds of disputes can be resolved on Sama?
What kinds of disputes can be resolved on Sama?
How long does it take?
How do we get started?
Is our data secure?
Company Dispute Resolution, Handled Entirely Online
Every dispute your business faces isn't just a legal matter, it's a relationship with a customer, vendor, or partner that's still worth protecting.
Sama handles corporate dispute resolution faster, at a lower cost, and without burning the bridge on the other side, through mediation, and arbitration.
Trusted by
Crunch the Numbers!
Upto 90%
Lower Legal
Costs
45 Days
Average Resolution Time for Mediation
3,000+
Neutrals Across
India
Crunch the Numbers!
Upto 90%
Lower
Legal Costs
45 Days
Average
Resolution Time
3,000+
Neutrals
Across India
Industries We Serve
Business dispute resolution looks different across sectors, and Sama's panel and process are built to handle that range.
Banking & NBFCs
Credit card defaults, loan recovery disputes, customer grievances.
E-commerce & Retail
Order, refund, and vendor disputes at scale.
Fintech
Repayment disputes, merchant conflicts, and compliance-linked cases.
Insurance
Claim disputes and policyholder grievances.
Small & Medium Enterprises
Vendor payments, co-founder disputes, and contractual disputes.
Banking & NBFCs
Credit card defaults, loan recovery disputes, customer grievances.
E-commerce & Retail
Order, refund, and vendor disputes at scale.
Fintech
Repayment disputes, merchant conflicts, and compliance-linked cases.
Insurance
Claim disputes and policyholder grievances.
Small & Medium Enterprises
Vendor payments, co-founder disputes, and contractual disputes.
Whatever the sector, the goal is the same, resolve the dispute without damaging the relationship behind it.
What Makes Sama Different?
A guided, transparent process that gives every dispute the structure it needs to move forward.
Every Case Follows the Sama Standard
Simple filing, both sides heard, clear timelines, exceptional neutral and expert quality, and measured fairness.
Built for Relationships, Not Just Resolutions
Litigation is adversarial by design, someone wins, someone loses. Sama takes a mediation-first, collaborative approach.
Genuninely Faster
Mediation and negotiation cases typically resolve within 45 days on average. Snapdeal resolved over half of all cases filed on Sama within 30 days.
Meaningful Cost Savings
One of India's largest private banks saw a 90% reduction in legal costs after adopting Sama's Med-Arb clause.
Legally enforceable.
Sama’s awards are legally binding decrees. An award which was challenged in Saket Court, New Delhi, was upheld.
Backed by a panel and serious infrastructure.
Cases are handled by a panel of 3,000+ neutrals across 500+ districts in India, including retired judges, experienced advocates, and subject-matter experts.
Platform Features
One platform for clear documents, live case progress, and reliable records at every stage of resolution.
OCR-based
evidence review
Upload documents and leave the rest to us. Using Computer Vision capabilities, Sama is able to map document types accurately.
document-led
case filing
It’s easier than ever to hit the ground running by filing cases on Sama directly via documents.
Detailed insights cross cases
Dashboards on Sama help you quickly understand where along the dispute lifecycle your cases lie.
Transcription support
Service calls are recorded and transcripts made available instantly, using LLM’s to deliver results reliably and at scale.
Find out what suits your business best
“Using Sama, ICICI Bank has been able to provide its customers with a much quicker way to resolve disputes. ODR is a big boost to reduce the number of cases reaching court while making dispute resolution accessible from anywhere for our customers and resolving disputes amicably.”
Nilanjan Sinha
Group General Counsel, ICICI Bank
Frequently Asked Questions
Everything you need to know about resolving disputes through Sama.
What is dispute resolution for companies on Sama?
It’s Sama’s end-to-end process for resolving business disputes, including corporate dispute resolution between companies, and company conflict resolution involving customers or vendors, through online mediation, conciliation, and arbitration, entirely online.
How is this different from going to court?
Are Sama’s outcomes legally binding?
Is the process confidential?
What kinds of disputes can be resolved on Sama?
What kinds of disputes can be resolved on Sama?
How long does it take?
How do we get started?
Is our data secure?
Contact Us
info@sama.live
Phone
9355755793
Location
Bangalore, India
Response Time
We reply within 24 hours
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.