Frequently Asked Questions

Last updated on March 13, 2024

Frequently Asked Questions

Last updated on March 13, 2024

Frequently Asked Questions

Last updated on March 13, 2024

English

I have a legal dispute. Why should I opt for a Sama Consultation?

Sama can connect you with an experienced legal expert who will provide a 60-minute online consultation for your dispute. The intention is to offer you an unbiased & confidential case evaluation so that you can assess your settlement options. It can help you decide whether you should go to Court or try Online Mediation with Sama, and how much time and money each process will cost.

What is a Sama Consultation?

A senior dispute resolution professional (our senior dispute resolution professionals are senior lawyers, retired district judges, subject matter experts etc) would be assigned to you for a one hour video conferencing session where you can share more details about your case. The senior Mediator would then provide you with real life outcomes of how you could navigate the dispute. If online mediation is going to be beneficial to your specific case, then the senior mediator would recommend that or would recommend next best steps. You are free to choose the best approach for your dispute. Should Online Mediation be your preference, Sama will try to contact the opposite party and get consent from them to participate in the process (at no additional cost). Should the opposite party not respond or deny consent, Sama would not be able to provide any further assistance. Should the party consent, Sama will help conduct the online mediation. Upon receiving consent, an additional fee would be payable basis the type of the dispute, claim value of the dispute, complexity of the dispute. This consultation is to help you understand your legal options and best case path moving forward.

What is Online Mediation and what are the key benefits of the process?

Online mediation is a dispute resolution process recognized by the Mediation Act, 2023. Through this process, people can settle disputes amicably with the help of a neutral mediator. The mediator cannot pass judgement and will help both parties to reach a common ground/ resolution. It is a fully voluntary process, and no party can be forced to settle. The benefits of this process include- 1) 90 percent more affordable than the Court Process, 2) Fully Confidential, 3) Access to High-Quality Mediators from Across the Country, 4) Resolve the Case within 30 days, 5) Resolve the case from the comforts of your home 6) Fully Legal and Binding

What kind of disputes can be generally resolved through Online Mediation?

In the past, we have seen resolution of family disputes, insurance cases, payment disputes, banking disputes, property matters, securities matter etc through Online Mediation.

How much will this consultation cost?

This consultation will cost Rs 2,500/- (Inclusive of taxes) for a 1-hour online session with an experienced legal expert. Please note that there is a special discount of 60% on the consultation fee owing to Sama featuring on Shark Tank! The revised fee is Rs. 1,000/- (Inclusive of taxes).

I am not satisfied with the consultation session. Can I get a refund?

If you are not satisfied with the consultation, you will be eligible for a full refund (No questions asked). You will have to write an email from your registered Email Id (one which you used while submitting the to info@sama.live with the title “Refund for Consultation Fee”. The refund will be processed within 45 days of receiving the email.

Who are these experienced legal experts?

For your legal dispute, the experts for consultation will be chosen from a panel of - 1) Advocates with 10+ years of Experience, 2) Retd District Court Judges, 3) Senior Mediators & Arbitrators (who have handled at least 1000+ cases with Sama)

After my consultation, I am convinced to try Sama Online Mediation for my case. What will be the next steps and further charges?

The Sama Administration will reach out to the other party in your case, and ask them to participate in the Sama Online Mediation Process. We will contact them over SMS, Email, Call, WhatsApp, RPAD etc, and sensitise them on the benefits of resolving the case through the Sama Online Mediation. There is no additional cost for this service. If the opposite party does not agree to participate in the Online Mediation Process, there is no further cost. Once both parties have agreed to participate in the Online Mediation Process, we follow a fair, flat and transparent pricing. There are 3 options - Option 1 3 hours of Mediation Session + 1 hour Preparation Support Rs 30,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional) Option 2 5 hours of Mediation Sessions + 2-hour Preparation Support Rs 50,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional) Option 3 7 hours of Mediation Sessions + 2-hour Preparation Support Rs 70,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional)

Can I see some successful stories of people who have resolved their matters through Online Mediation?

Presently, different large enterprises (Banks, E-Commerce companies, Insurance Companies, etc) across India are using Sama for Online Mediation Services. Sama is also empanelled with the High Court of Bombay and the High Court of Kerala as a recognized Mediation Service Provider.

I have more queries. What can I do?

Please drop an email to info@sama.live with your queries or call our helpline number- 98557-55798.

I have a legal dispute. Why should I opt for a Sama Consultation?

Sama can connect you with an experienced legal expert who will provide a 60-minute online consultation for your dispute. The intention is to offer you an unbiased & confidential case evaluation so that you can assess your settlement options. It can help you decide whether you should go to Court or try Online Mediation with Sama, and how much time and money each process will cost.

What is a Sama Consultation?

A senior dispute resolution professional (our senior dispute resolution professionals are senior lawyers, retired district judges, subject matter experts etc) would be assigned to you for a one hour video conferencing session where you can share more details about your case. The senior Mediator would then provide you with real life outcomes of how you could navigate the dispute. If online mediation is going to be beneficial to your specific case, then the senior mediator would recommend that or would recommend next best steps. You are free to choose the best approach for your dispute. Should Online Mediation be your preference, Sama will try to contact the opposite party and get consent from them to participate in the process (at no additional cost). Should the opposite party not respond or deny consent, Sama would not be able to provide any further assistance. Should the party consent, Sama will help conduct the online mediation. Upon receiving consent, an additional fee would be payable basis the type of the dispute, claim value of the dispute, complexity of the dispute. This consultation is to help you understand your legal options and best case path moving forward.

What is Online Mediation and what are the key benefits of the process?

Online mediation is a dispute resolution process recognized by the Mediation Act, 2023. Through this process, people can settle disputes amicably with the help of a neutral mediator. The mediator cannot pass judgement and will help both parties to reach a common ground/ resolution. It is a fully voluntary process, and no party can be forced to settle. The benefits of this process include- 1) 90 percent more affordable than the Court Process, 2) Fully Confidential, 3) Access to High-Quality Mediators from Across the Country, 4) Resolve the Case within 30 days, 5) Resolve the case from the comforts of your home 6) Fully Legal and Binding

What kind of disputes can be generally resolved through Online Mediation?

In the past, we have seen resolution of family disputes, insurance cases, payment disputes, banking disputes, property matters, securities matter etc through Online Mediation.

How much will this consultation cost?

This consultation will cost Rs 2,500/- (Inclusive of taxes) for a 1-hour online session with an experienced legal expert. Please note that there is a special discount of 60% on the consultation fee owing to Sama featuring on Shark Tank! The revised fee is Rs. 1,000/- (Inclusive of taxes).

I am not satisfied with the consultation session. Can I get a refund?

If you are not satisfied with the consultation, you will be eligible for a full refund (No questions asked). You will have to write an email from your registered Email Id (one which you used while submitting the to info@sama.live with the title “Refund for Consultation Fee”. The refund will be processed within 45 days of receiving the email.

Who are these experienced legal experts?

For your legal dispute, the experts for consultation will be chosen from a panel of - 1) Advocates with 10+ years of Experience, 2) Retd District Court Judges, 3) Senior Mediators & Arbitrators (who have handled at least 1000+ cases with Sama)

After my consultation, I am convinced to try Sama Online Mediation for my case. What will be the next steps and further charges?

The Sama Administration will reach out to the other party in your case, and ask them to participate in the Sama Online Mediation Process. We will contact them over SMS, Email, Call, WhatsApp, RPAD etc, and sensitise them on the benefits of resolving the case through the Sama Online Mediation. There is no additional cost for this service. If the opposite party does not agree to participate in the Online Mediation Process, there is no further cost. Once both parties have agreed to participate in the Online Mediation Process, we follow a fair, flat and transparent pricing. There are 3 options - Option 1 3 hours of Mediation Session + 1 hour Preparation Support Rs 30,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional) Option 2 5 hours of Mediation Sessions + 2-hour Preparation Support Rs 50,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional) Option 3 7 hours of Mediation Sessions + 2-hour Preparation Support Rs 70,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional)

Can I see some successful stories of people who have resolved their matters through Online Mediation?

Presently, different large enterprises (Banks, E-Commerce companies, Insurance Companies, etc) across India are using Sama for Online Mediation Services. Sama is also empanelled with the High Court of Bombay and the High Court of Kerala as a recognized Mediation Service Provider.

I have more queries. What can I do?

Please drop an email to info@sama.live with your queries or call our helpline number- 98557-55798.

I have a legal dispute. Why should I opt for a Sama Consultation?

Sama can connect you with an experienced legal expert who will provide a 60-minute online consultation for your dispute. The intention is to offer you an unbiased & confidential case evaluation so that you can assess your settlement options. It can help you decide whether you should go to Court or try Online Mediation with Sama, and how much time and money each process will cost.

What is a Sama Consultation?

A senior dispute resolution professional (our senior dispute resolution professionals are senior lawyers, retired district judges, subject matter experts etc) would be assigned to you for a one hour video conferencing session where you can share more details about your case. The senior Mediator would then provide you with real life outcomes of how you could navigate the dispute. If online mediation is going to be beneficial to your specific case, then the senior mediator would recommend that or would recommend next best steps. You are free to choose the best approach for your dispute. Should Online Mediation be your preference, Sama will try to contact the opposite party and get consent from them to participate in the process (at no additional cost). Should the opposite party not respond or deny consent, Sama would not be able to provide any further assistance. Should the party consent, Sama will help conduct the online mediation. Upon receiving consent, an additional fee would be payable basis the type of the dispute, claim value of the dispute, complexity of the dispute. This consultation is to help you understand your legal options and best case path moving forward.

What is Online Mediation and what are the key benefits of the process?

Online mediation is a dispute resolution process recognized by the Mediation Act, 2023. Through this process, people can settle disputes amicably with the help of a neutral mediator. The mediator cannot pass judgement and will help both parties to reach a common ground/ resolution. It is a fully voluntary process, and no party can be forced to settle. The benefits of this process include- 1) 90 percent more affordable than the Court Process, 2) Fully Confidential, 3) Access to High-Quality Mediators from Across the Country, 4) Resolve the Case within 30 days, 5) Resolve the case from the comforts of your home 6) Fully Legal and Binding

What kind of disputes can be generally resolved through Online Mediation?

In the past, we have seen resolution of family disputes, insurance cases, payment disputes, banking disputes, property matters, securities matter etc through Online Mediation.

How much will this consultation cost?

This consultation will cost Rs 2,500/- (Inclusive of taxes) for a 1-hour online session with an experienced legal expert. Please note that there is a special discount of 60% on the consultation fee owing to Sama featuring on Shark Tank! The revised fee is Rs. 1,000/- (Inclusive of taxes).

I am not satisfied with the consultation session. Can I get a refund?

If you are not satisfied with the consultation, you will be eligible for a full refund (No questions asked). You will have to write an email from your registered Email Id (one which you used while submitting the to info@sama.live with the title “Refund for Consultation Fee”. The refund will be processed within 45 days of receiving the email.

Who are these experienced legal experts?

For your legal dispute, the experts for consultation will be chosen from a panel of - 1) Advocates with 10+ years of Experience, 2) Retd District Court Judges, 3) Senior Mediators & Arbitrators (who have handled at least 1000+ cases with Sama)

After my consultation, I am convinced to try Sama Online Mediation for my case. What will be the next steps and further charges?

The Sama Administration will reach out to the other party in your case, and ask them to participate in the Sama Online Mediation Process. We will contact them over SMS, Email, Call, WhatsApp, RPAD etc, and sensitise them on the benefits of resolving the case through the Sama Online Mediation. There is no additional cost for this service. If the opposite party does not agree to participate in the Online Mediation Process, there is no further cost. Once both parties have agreed to participate in the Online Mediation Process, we follow a fair, flat and transparent pricing. There are 3 options - Option 1 3 hours of Mediation Session + 1 hour Preparation Support Rs 30,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional) Option 2 5 hours of Mediation Sessions + 2-hour Preparation Support Rs 50,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional) Option 3 7 hours of Mediation Sessions + 2-hour Preparation Support Rs 70,000 · Qualified Mediator · Sama Case Administration · Technology Platform · Add Hours (Optional)

Can I see some successful stories of people who have resolved their matters through Online Mediation?

Presently, different large enterprises (Banks, E-Commerce companies, Insurance Companies, etc) across India are using Sama for Online Mediation Services. Sama is also empanelled with the High Court of Bombay and the High Court of Kerala as a recognized Mediation Service Provider.

I have more queries. What can I do?

Please drop an email to info@sama.live with your queries or call our helpline number- 98557-55798.

Disclaimer:
Please note that Sama is not a law firm and does not engage in the practice of law or solicit Lawyers.

Sama is an advanced, technology platform designed to facilitate Online Dispute Resolution (ODR) services. We aim to provide an accessible and convenient way for users to seek guidance and support from independent professionals in resolving their disputes. All interactions or consultations facilitated through Sama are between users and independent professionals. Sama is not responsible for any advice or services provided by these independent professionals.

Made in India, Pyaar se

Our Registered Office Address is W-901, Rohan Jharokha 2, Yemalur, Near HAL Airport, Bangalore, 560038, Karnataka India.

Sama

© 2024 ODRWays Solutions Private Limited. CIN - U74999KA2019PTC125645. All rights reserved.
Sama Helpline - 9855755798, info@sama.live

Disclaimer:
Please note that Sama is not a law firm and does not engage in the practice of law or solicit Lawyers. Sama is an advanced, technology platform designed to facilitate Online Dispute Resolution (ODR) services. We aim to provide an accessible and convenient way for users to seek guidance and support from independent professionals in resolving their disputes. All interactions or consultations facilitated through Sama are between users and independent professionals. Sama is not responsible for any advice or services provided by these independent professionals.

Made in India, Pyaar se

Our Registered Office Address is W-901, Rohan Jharokha 2, Yemalur, Near HAL Airport, Bangalore, 560038, Karnataka India.

Sama

© 2024 ODRWays Solutions
Private Limited.
CIN - U74999KA2019PTC125645.
All rights reserved. Sama Helpline - 9855755798, info@sama.live

Disclaimer:
Please note that Sama is not a law firm and does not engage in the practice of law or solicit Lawyers. Sama is an advanced, technology platform designed to facilitate Online Dispute Resolution (ODR) services. We aim to provide an accessible and convenient way for users to seek guidance and support from independent professionals in resolving their disputes. All interactions or consultations facilitated through Sama are between users and independent professionals. Sama is not responsible for any advice or services provided by these independent professionals.

Made in India, Pyaar se

Our Registered Office Address is W-901, Rohan Jharokha 2, Yemalur, Near HAL Airport, Bangalore, 560038, Karnataka India.

Sama

© 2024 ODRWays Solutions Private Limited. CIN - U74999KA2019PTC125645.
All rights reserved.
Sama Helpline - 9855755798, info@sama.live