Frequently Asked Questions
Last updated on March 23, 2026.
About Sama
What is Sama?
Sama is a private online dispute resolution platform that administers mediation and arbitration proceedings. Mediation and Arbitration are legal processes recognised by law in the Civil Procedure Code, Mediation Act and Arbitration & Conciliation Act. We are not a law firm and do not provide legal representation or legal opinions. Instead, we provide a structured, neutral platform where disputes can be resolved efficiently through qualified mediators and arbitrators. Parties may represent themselves directly, or they may choose to be assisted or represented by their legal counsel during the proceedings.
Sama Consultation
What is a Sama Consultation and why should I opt for it?
A Sama Consultation is a 60-minute confidential online session with a senior dispute resolution professional. The goal is to provide you with clarity before you initiate formal proceedings. Consultations are generally conducted in English or Hindi. Should you require a specific vernacular for the consultation, please specify the same while capturing the details of your dispute. During this session, an expert will: • Evaluate the legal and practical strengths of your case. • Recommend the best path forward: Online Mediation, Online Arbitration or Court. • Estimate the time, cost, and procedural steps for each option. • Cost: Rs. 2,500/-
Who are the experts conducting the consultation?
Your consultation is conducted by a professional selected from Sama’s panel based on the complexity and subject matter of your dispute. Our experts include: • Advocates with 10+ years of practice. • Retired District Court Judges. • Senior Mediators and Arbitrators who have handled over 1,000 cases.
Online Mediation
What is Online Mediation and what are its benefits?
Online Mediation is a voluntary dispute resolution process recognized under the Civil Procedure Code,1908 & Mediation Act, 2023. A neutral mediator facilitates discussion to help parties reach a mutually acceptable settlement. The mediator does not pass judgment; they help you find a solution. Key Benefits: • Cost-Effective: Up to 90% more affordable than court. • Fast: Most cases resolve within 30 days. • Confidential: All discussions are private. The discussions held during mediation are not admissible in a court of law. • Binding: Settlements are legally recognized and enforceable under applicable law. • Remote/ Hybrid: Resolve disputes from the comfort of your home and join discussions or audio/video conferencing. Sama provides an opportunity for in person consultation at our “Suljhao Space” in Bengaluru.
What types of disputes can be resolved through Online Mediation?
Mediation is effective for disputes where preserving relationships and confidentiality matters. Common cases include: • Family & Matrimonial disputes • Property & Real Estate matters • Payment & Banking disputes • Insurance & Employment disputes • Commercial & Business disputes • Co-founder disputes In addition to this, you may reach out to us with your specific subject matter concern to check eligibility for Mediation via info@sama.live or 9355755793.
I want to proceed with Mediation. What are the steps and costs?
If you choose Mediation, the Rs. 2,500/- consultation fee is adjusted against your registration fee. 1. Invitation: Sama contacts the other party (via call, email, SMS, WhatsApp, and Speed post) to seek consent. {Kindly note: Call, SMS and WhatsApp will only be possible with a registered Indian Mobile number; speed post will only be possible with a registered Indian address.} 2. Consent: Mediation proceeds only if the other party agrees. If they decline/do not respond within a duration of 15 days, no further fees apply beyond the initial registration. 3. Fee Structure: Once both parties agree to participate, the following fair and transparent pricing applies:
Understanding the Fees:
Registration Fee - Applicable to all cases referred to Sama. (Not applicable to parties who have completed consultation. Kindly note: If a party has more than one dispute and consultation has been conducted, Registration fee for one case will be exempted but will be due and payable for all additional cases.)
Consent Fee - Applicable only to cases where both parties agree to participate. In addition to the registration fee. (Consent fee will be payable prior to the Mediation session being conducted and scheduled.)
Settlement Fee - Applicable only to disputes which settle and have a signed conciliation award or parties resolve with each other without documentation. In addition to the registration and consent fee. The final binding settlement award will be shared with the parties subsequent to the Settlement fee being paid. In the event, the settlement fee is not paid by either of the party, no further matters will be entertained on the Sama platform.
GST will be added at the time of invoicing.
For disputes without a defined claim amount, fees range from Rs 10,000/- to Rs 1,00,000/- per session (up to 3 hours), based on the subject matter of the dispute, mediator’s profile and complexity of the matter.
Online Arbitration
What is Online Arbitration?
Online Arbitration is a digital dispute resolution process where a neutral arbitrator hears both sides and delivers a final, reasoned and binding decision (Arbitral Award). Unlike mediation, the outcome is decided by the arbitrator, not negotiated by the parties. It is conducted under the Arbitration and Conciliation Act, 1996 and its amendments thereof.
Why choose Online Arbitration?
• Legally Binding: The award is enforceable, equivalent to a civil court decree. • Speed: Much faster than traditional litigation. Arbitration will conclude at Sama within a duration of 180 days. • Convenience: Platform access for tracking updates and progress, fully digital filings and virtual hearings. Data and document repository will be available for a duration of 3 years. • Continuity: Proceedings can continue even if one party fails to participate (subject to law).
What disputes are suitable for Arbitration?
Arbitration is suitable for disputes where the parties have agreed in writing to resolve their disputes through arbitration (i.e., there is a valid arbitration agreement or dispute resolution clause in the contract). The agreement containing the arbitration clause has to be signed by all the parties to the agreement. This would be the pre-requisite for an arbitration proceeding to be initiated by either party. It is best suited for cases requiring a final and binding determination, particularly those involving defined monetary claims or contractual rights, such as: • Loan recovery & banking disputes • Commercial & contractual disputes • Partnership & employment disputes • Property-related monetary claims If there is no arbitration clause in the agreement, arbitration can proceed only if both parties mutually agree to submit the dispute to arbitration after it arises. Thereafter, Sama will only be able to provide the administrative support to conduct such arbitrations, if both the parties consent to the same. Note: Criminal offences and certain non-arbitrable matters under applicable law cannot be resolved through arbitration.
text
I want to proceed with Arbitration. What are the steps and costs?
The process includes payment of the applicable fee, issuance of a Notice of Arbitration to the respondent, appointment of a sole arbitrator by Sama, submission of pleadings and evidence online, and issuance of a final arbitral award. (Kindly note: the payment of the full Arbitration Fee is to be done at the time of initiation for Sama to accept the matter and commence and file the proceedings). Arbitration Fee Structure (covers process up to Award/Settlement):
• Payment of Stamp Duty: An arbitration award will be a Stamped Award. Basis the seat of the arbitration, the Stamp duty will be computed at the outset of the dispute( As per the respective State’s Stamp Act) and will have to be paid over and above the Fee structure mentioned above. Should either party or both parties not require a stamped award, the same can be communicated at the time of initiation. In any scenario, where the stamp duty collected is higher or the proceedings get withdrawn prematurely without a final award, the same will be refunded by Sama after the closure of the dispute. Where stamp duty computed and collected is lower than the actual stamp duty, final award will be passed after realisation of the difference in stamp duty. There is also an additional stamp procurement charge of INR 40/- +GST per stamp.
• Physical Couriers and Communication: During the Online arbitration journey, Sama will be sending all communications out through SMS, Email and WhatsApp. Sama, sends two notices (Invocation of arbitration notice and The Final Award) to one address each through Speed Post as well. These communications are blended with the cost mentioned above. Should there be a requirement of sending additional notices physically beyond the two notices mentioned, it would attract a fee of INR 100/- + GST per notice per address.
• Execution Packet: Subsequent to the completion of the Arbitration Proceedings, should either party request for an Execution packet containing all the orders, award, documents, evidences and tracking of notices transpired in the arbitration proceedings, the same will be provided by Sama at an additional Cost of INR 500/- + GST.
Become a Sama Resolutionary
How to become a Sama Resolutionary?
Completing the Sama ODR course and 1:1 session with a behavioural psychologist would be the path to becoming a Sama Resolutionary (Arbitrator, Mediator and Case Manager).
Is there a registration fee for the Sama ODR course?
Yes. The course fee is Rs 5,305.
Will someone guide me through the platform and what is the remuneration structure?
After completion of the course, an ODR coach will be assigned to support you through your journey of the first 10 cases. The remuneration depends on the type of dispute.
text
Who can become a Case Manager?
A case manager is someone who assists in the dispute resolution process, often helping parties reach an agreement when direct negotiation fails. The role is to facilitate the process and ensure it moves smoothly. A final year graduation student or newly graduated people can apply for the role of Case Manager. An ideal education background for a Case Manager would be a Legal, B.com, Psychology, Finance Graduate who is looking to work in an administrative role to aid dispute resolution. Comfort with MS Excel, decent email writing skills, good command over the English language and one more vernacular is an added advantage for the profile. The role of a Case Manager is a part time role which could later progress into a full-time role at various departments of Sama.
text
Who can become a Mediator?
A mediator is an independent neutral professional empaneled with Sama who facilitates discussions between disputing parties to help them reach a mutually acceptable settlement. The mediator does not impose a decision.
Roles and Responsibilities:
• Facilitate communication between parties in a neutral manner.
• Conduct mediation sessions through Sama’s online dispute resolution platform.
• Help identify issues and guide parties toward settlement options.
• Assist in drafting the settlement agreement if the parties reach consensus.
• Maintain confidentiality, neutrality, and procedural fairness.
Qualifications:
• Minimum 4 years of professional experience.
• Background in law, finance, banking, accounting, management, or related fields.
• Good negotiation, communication, and dispute resolution skills.
• Ability to conduct proceedings digitally.
Onboarding Process:
1. Registering and completing the Sama ODR course available on the website (Available here: https://courses.sama.live/course/certificate-course-in-online-dispute-resolution?previouspage=home&isenrolled=no#/home)
2. Once the course is completed, there is an interview with a Behavioural Psychologist, basis the feedback of the Psychologist and verification of the educational and professional qualification a neutral verification is complete.
3. Allocation of 10 mediation cases through the platform with a coach. After the first allotment of cases and mutual feedback of the coach and the Mediator, more cases can be assigned.
Who can become an Arbitrator?
An arbitrator is an independent neutral professional empanelled with Sama who adjudicates disputes and issues a legally binding arbitral award under the Arbitration and Conciliation Act, 1996.
Roles and Responsibilities:
· Review claim statements, responses, and supporting documents.
· Conduct arbitration hearings through Sama’s ODR platform.
· Evaluate evidence and submissions from both parties.
· Apply applicable law and procedural rules.
· Issue a reasoned arbitral award.
Qualifications:
· Minimum 8 years of professional experience.
· Professional background in law, banking, finance, or dispute resolution.
· Knowledge of arbitration procedures and legal principles.
· Ability to conduct online hearings and manage digital documentation.
Onboarding Process:
1. Registering and completing the Sama ODR course available on the website ( Available here : https://courses.sama.live/course/certificate-course-in-online-dispute-resolution?previouspage=home&isenrolled=no#/home )
2. Once the course is completed, there is an interview with a Behavioural Psychologist, basis the feedback of the Psychologist and verification of the educational and professional qualification a neutral verification is complete.
3. Allocation of 10 arbitration cases through the platform with a coach. After the first allotment of cases and mutual feedback of the coach and the Arbitrator, more cases can be assigned.
Trust & Support
Has Sama successfully resolved cases before?
Yes. Sama is a recognized Mediation Service Provider empanelled with the High Court of Bombay and the High Court of Kerala. We have facilitated resolutions for major banks, e-commerce companies, and insurance companies, as well as thousands of individual cases.
I have more questions.
We are here to help. • Email: info@sama.live • Helpline: 9355755793
About Sama
What is Sama?
Sama is a private online dispute resolution platform that administers mediation and arbitration proceedings. Mediation and Arbitration are legal processes recognised by law in the Civil Procedure Code, Mediation Act and Arbitration & Conciliation Act. We are not a law firm and do not provide legal representation or legal opinions. Instead, we provide a structured, neutral platform where disputes can be resolved efficiently through qualified mediators and arbitrators. Parties may represent themselves directly, or they may choose to be assisted or represented by their legal counsel during the proceedings.
Sama Consultation
What is a Sama Consultation and why should I opt for it?
A Sama Consultation is a 60-minute confidential online session with a senior dispute resolution professional. The goal is to provide you with clarity before you initiate formal proceedings. Consultations are generally conducted in English or Hindi. Should you require a specific vernacular for the consultation, please specify the same while capturing the details of your dispute. During this session, an expert will: • Evaluate the legal and practical strengths of your case. • Recommend the best path forward: Online Mediation, Online Arbitration or Court. • Estimate the time, cost, and procedural steps for each option. • Cost: Rs. 2,500/-
Who are the experts conducting the consultation?
Your consultation is conducted by a professional selected from Sama’s panel based on the complexity and subject matter of your dispute. Our experts include: • Advocates with 10+ years of practice. • Retired District Court Judges. • Senior Mediators and Arbitrators who have handled over 1,000 cases.
Online Mediation
What is Online Mediation and what are its benefits?
Online Mediation is a voluntary dispute resolution process recognized under the Civil Procedure Code,1908 & Mediation Act, 2023. A neutral mediator facilitates discussion to help parties reach a mutually acceptable settlement. The mediator does not pass judgment; they help you find a solution. Key Benefits: • Cost-Effective: Up to 90% more affordable than court. • Fast: Most cases resolve within 30 days. • Confidential: All discussions are private. The discussions held during mediation are not admissible in a court of law. • Binding: Settlements are legally recognized and enforceable under applicable law. • Remote/ Hybrid: Resolve disputes from the comfort of your home and join discussions or audio/video conferencing. Sama provides an opportunity for in person consultation at our “Suljhao Space” in Bengaluru.
What types of disputes can be resolved through Online Mediation?
Mediation is effective for disputes where preserving relationships and confidentiality matters. Common cases include: • Family & Matrimonial disputes • Property & Real Estate matters • Payment & Banking disputes • Insurance & Employment disputes • Commercial & Business disputes • Co-founder disputes In addition to this, you may reach out to us with your specific subject matter concern to check eligibility for Mediation via info@sama.live or 9355755793.
I want to proceed with Mediation. What are the steps and costs?
If you choose Mediation, the Rs. 2,500/- consultation fee is adjusted against your registration fee. 1. Invitation: Sama contacts the other party (via call, email, SMS, WhatsApp, and Speed post) to seek consent. {Kindly note: Call, SMS and WhatsApp will only be possible with a registered Indian Mobile number; speed post will only be possible with a registered Indian address.} 2. Consent: Mediation proceeds only if the other party agrees. If they decline/do not respond within a duration of 15 days, no further fees apply beyond the initial registration. 3. Fee Structure: Once both parties agree to participate, the following fair and transparent pricing applies:
Understanding the Fees:
Registration Fee - Applicable to all cases referred to Sama. (Not applicable to parties who have completed consultation. Kindly note: If a party has more than one dispute and consultation has been conducted, Registration fee for one case will be exempted but will be due and payable for all additional cases.)
Consent Fee - Applicable only to cases where both parties agree to participate. In addition to the registration fee. (Consent fee will be payable prior to the Mediation session being conducted and scheduled.)
Settlement Fee - Applicable only to disputes which settle and have a signed conciliation award or parties resolve with each other without documentation. In addition to the registration and consent fee. The final binding settlement award will be shared with the parties subsequent to the Settlement fee being paid. In the event, the settlement fee is not paid by either of the party, no further matters will be entertained on the Sama platform.
GST will be added at the time of invoicing.
For disputes without a defined claim amount, fees range from Rs 10,000/- to Rs 1,00,000/- per session (up to 3 hours), based on the subject matter of the dispute, mediator’s profile and complexity of the matter.
Online Arbitration
What is Online Arbitration?
Online Arbitration is a digital dispute resolution process where a neutral arbitrator hears both sides and delivers a final, reasoned and binding decision (Arbitral Award). Unlike mediation, the outcome is decided by the arbitrator, not negotiated by the parties. It is conducted under the Arbitration and Conciliation Act, 1996 and its amendments thereof.
Why choose Online Arbitration?
• Legally Binding: The award is enforceable, equivalent to a civil court decree. • Speed: Much faster than traditional litigation. Arbitration will conclude at Sama within a duration of 180 days. • Convenience: Platform access for tracking updates and progress, fully digital filings and virtual hearings. Data and document repository will be available for a duration of 3 years. • Continuity: Proceedings can continue even if one party fails to participate (subject to law).
What disputes are suitable for Arbitration?
Arbitration is suitable for disputes where the parties have agreed in writing to resolve their disputes through arbitration (i.e., there is a valid arbitration agreement or dispute resolution clause in the contract). The agreement containing the arbitration clause has to be signed by all the parties to the agreement. This would be the pre-requisite for an arbitration proceeding to be initiated by either party. It is best suited for cases requiring a final and binding determination, particularly those involving defined monetary claims or contractual rights, such as: • Loan recovery & banking disputes • Commercial & contractual disputes • Partnership & employment disputes • Property-related monetary claims If there is no arbitration clause in the agreement, arbitration can proceed only if both parties mutually agree to submit the dispute to arbitration after it arises. Thereafter, Sama will only be able to provide the administrative support to conduct such arbitrations, if both the parties consent to the same. Note: Criminal offences and certain non-arbitrable matters under applicable law cannot be resolved through arbitration.
text
I want to proceed with Arbitration. What are the steps and costs?
The process includes payment of the applicable fee, issuance of a Notice of Arbitration to the respondent, appointment of a sole arbitrator by Sama, submission of pleadings and evidence online, and issuance of a final arbitral award. (Kindly note: the payment of the full Arbitration Fee is to be done at the time of initiation for Sama to accept the matter and commence and file the proceedings). Arbitration Fee Structure (covers process up to Award/Settlement):
• Payment of Stamp Duty: An arbitration award will be a Stamped Award. Basis the seat of the arbitration, the Stamp duty will be computed at the outset of the dispute( As per the respective State’s Stamp Act) and will have to be paid over and above the Fee structure mentioned above. Should either party or both parties not require a stamped award, the same can be communicated at the time of initiation. In any scenario, where the stamp duty collected is higher or the proceedings get withdrawn prematurely without a final award, the same will be refunded by Sama after the closure of the dispute. Where stamp duty computed and collected is lower than the actual stamp duty, final award will be passed after realisation of the difference in stamp duty. There is also an additional stamp procurement charge of INR 40/- +GST per stamp.
• Physical Couriers and Communication: During the Online arbitration journey, Sama will be sending all communications out through SMS, Email and WhatsApp. Sama, sends two notices (Invocation of arbitration notice and The Final Award) to one address each through Speed Post as well. These communications are blended with the cost mentioned above. Should there be a requirement of sending additional notices physically beyond the two notices mentioned, it would attract a fee of INR 100/- + GST per notice per address.
• Execution Packet: Subsequent to the completion of the Arbitration Proceedings, should either party request for an Execution packet containing all the orders, award, documents, evidences and tracking of notices transpired in the arbitration proceedings, the same will be provided by Sama at an additional Cost of INR 500/- + GST.
Become a Sama Resolutionary
How to become a Sama Resolutionary?
Completing the Sama ODR course and 1:1 session with a behavioural psychologist would be the path to becoming a Sama Resolutionary (Arbitrator, Mediator and Case Manager).
Is there a registration fee for the Sama ODR course?
Yes. The course fee is Rs 5,305.
Will someone guide me through the platform and what is the remuneration structure?
After completion of the course, an ODR coach will be assigned to support you through your journey of the first 10 cases. The remuneration depends on the type of dispute.
text
Who can become a Case Manager?
A case manager is someone who assists in the dispute resolution process, often helping parties reach an agreement when direct negotiation fails. The role is to facilitate the process and ensure it moves smoothly. A final year graduation student or newly graduated people can apply for the role of Case Manager. An ideal education background for a Case Manager would be a Legal, B.com, Psychology, Finance Graduate who is looking to work in an administrative role to aid dispute resolution. Comfort with MS Excel, decent email writing skills, good command over the English language and one more vernacular is an added advantage for the profile. The role of a Case Manager is a part time role which could later progress into a full-time role at various departments of Sama.
text
Who can become a Mediator?
A mediator is an independent neutral professional empaneled with Sama who facilitates discussions between disputing parties to help them reach a mutually acceptable settlement. The mediator does not impose a decision.
Roles and Responsibilities:
• Facilitate communication between parties in a neutral manner.
• Conduct mediation sessions through Sama’s online dispute resolution platform.
• Help identify issues and guide parties toward settlement options.
• Assist in drafting the settlement agreement if the parties reach consensus.
• Maintain confidentiality, neutrality, and procedural fairness.
Qualifications:
• Minimum 4 years of professional experience.
• Background in law, finance, banking, accounting, management, or related fields.
• Good negotiation, communication, and dispute resolution skills.
• Ability to conduct proceedings digitally.
Onboarding Process:
1. Registering and completing the Sama ODR course available on the website (Available here: https://courses.sama.live/course/certificate-course-in-online-dispute-resolution?previouspage=home&isenrolled=no#/home)
2. Once the course is completed, there is an interview with a Behavioural Psychologist, basis the feedback of the Psychologist and verification of the educational and professional qualification a neutral verification is complete.
3. Allocation of 10 mediation cases through the platform with a coach. After the first allotment of cases and mutual feedback of the coach and the Mediator, more cases can be assigned.
Who can become an Arbitrator?
An arbitrator is an independent neutral professional empanelled with Sama who adjudicates disputes and issues a legally binding arbitral award under the Arbitration and Conciliation Act, 1996.
Roles and Responsibilities:
· Review claim statements, responses, and supporting documents.
· Conduct arbitration hearings through Sama’s ODR platform.
· Evaluate evidence and submissions from both parties.
· Apply applicable law and procedural rules.
· Issue a reasoned arbitral award.
Qualifications:
· Minimum 8 years of professional experience.
· Professional background in law, banking, finance, or dispute resolution.
· Knowledge of arbitration procedures and legal principles.
· Ability to conduct online hearings and manage digital documentation.
Onboarding Process:
1. Registering and completing the Sama ODR course available on the website ( Available here : https://courses.sama.live/course/certificate-course-in-online-dispute-resolution?previouspage=home&isenrolled=no#/home )
2. Once the course is completed, there is an interview with a Behavioural Psychologist, basis the feedback of the Psychologist and verification of the educational and professional qualification a neutral verification is complete.
3. Allocation of 10 arbitration cases through the platform with a coach. After the first allotment of cases and mutual feedback of the coach and the Arbitrator, more cases can be assigned.
Trust & Support
Has Sama successfully resolved cases before?
Yes. Sama is a recognized Mediation Service Provider empanelled with the High Court of Bombay and the High Court of Kerala. We have facilitated resolutions for major banks, e-commerce companies, and insurance companies, as well as thousands of individual cases.
I have more questions.
We are here to help. • Email: info@sama.live • Helpline: 9355755793
About Sama
What is Sama?
Sama is a private online dispute resolution platform that administers mediation and arbitration proceedings. Mediation and Arbitration are legal processes recognised by law in the Civil Procedure Code, Mediation Act and Arbitration & Conciliation Act. We are not a law firm and do not provide legal representation or legal opinions. Instead, we provide a structured, neutral platform where disputes can be resolved efficiently through qualified mediators and arbitrators. Parties may represent themselves directly, or they may choose to be assisted or represented by their legal counsel during the proceedings.
Sama Consultation
What is a Sama Consultation and why should I opt for it?
A Sama Consultation is a 60-minute confidential online session with a senior dispute resolution professional. The goal is to provide you with clarity before you initiate formal proceedings. Consultations are generally conducted in English or Hindi. Should you require a specific vernacular for the consultation, please specify the same while capturing the details of your dispute. During this session, an expert will: • Evaluate the legal and practical strengths of your case. • Recommend the best path forward: Online Mediation, Online Arbitration or Court. • Estimate the time, cost, and procedural steps for each option. • Cost: Rs. 2,500/-
Who are the experts conducting the consultation?
Your consultation is conducted by a professional selected from Sama’s panel based on the complexity and subject matter of your dispute. Our experts include: • Advocates with 10+ years of practice. • Retired District Court Judges. • Senior Mediators and Arbitrators who have handled over 1,000 cases.
Online Mediation
What is Online Mediation and what are its benefits?
Online Mediation is a voluntary dispute resolution process recognized under the Civil Procedure Code,1908 & Mediation Act, 2023. A neutral mediator facilitates discussion to help parties reach a mutually acceptable settlement. The mediator does not pass judgment; they help you find a solution. Key Benefits: • Cost-Effective: Up to 90% more affordable than court. • Fast: Most cases resolve within 30 days. • Confidential: All discussions are private. The discussions held during mediation are not admissible in a court of law. • Binding: Settlements are legally recognized and enforceable under applicable law. • Remote/ Hybrid: Resolve disputes from the comfort of your home and join discussions or audio/video conferencing. Sama provides an opportunity for in person consultation at our “Suljhao Space” in Bengaluru.
What types of disputes can be resolved through Online Mediation?
Mediation is effective for disputes where preserving relationships and confidentiality matters. Common cases include: • Family & Matrimonial disputes • Property & Real Estate matters • Payment & Banking disputes • Insurance & Employment disputes • Commercial & Business disputes • Co-founder disputes In addition to this, you may reach out to us with your specific subject matter concern to check eligibility for Mediation via info@sama.live or 9355755793.
I want to proceed with Mediation. What are the steps and costs?
If you choose Mediation, the Rs. 2,500/- consultation fee is adjusted against your registration fee. 1. Invitation: Sama contacts the other party (via call, email, SMS, WhatsApp, and Speed post) to seek consent. {Kindly note: Call, SMS and WhatsApp will only be possible with a registered Indian Mobile number; speed post will only be possible with a registered Indian address.} 2. Consent: Mediation proceeds only if the other party agrees. If they decline/do not respond within a duration of 15 days, no further fees apply beyond the initial registration. 3. Fee Structure: Once both parties agree to participate, the following fair and transparent pricing applies:
Understanding the Fees:
Registration Fee - Applicable to all cases referred to Sama. (Not applicable to parties who have completed consultation. Kindly note: If a party has more than one dispute and consultation has been conducted, Registration fee for one case will be exempted but will be due and payable for all additional cases.)
Consent Fee - Applicable only to cases where both parties agree to participate. In addition to the registration fee. (Consent fee will be payable prior to the Mediation session being conducted and scheduled.)
Settlement Fee - Applicable only to disputes which settle and have a signed conciliation award or parties resolve with each other without documentation. In addition to the registration and consent fee. The final binding settlement award will be shared with the parties subsequent to the Settlement fee being paid. In the event, the settlement fee is not paid by either of the party, no further matters will be entertained on the Sama platform.
GST will be added at the time of invoicing.
For disputes without a defined claim amount, fees range from Rs 10,000/- to Rs 1,00,000/- per session (up to 3 hours), based on the subject matter of the dispute, mediator’s profile and complexity of the matter.
Online Arbitration
What is Online Arbitration?
Online Arbitration is a digital dispute resolution process where a neutral arbitrator hears both sides and delivers a final, reasoned and binding decision (Arbitral Award). Unlike mediation, the outcome is decided by the arbitrator, not negotiated by the parties. It is conducted under the Arbitration and Conciliation Act, 1996 and its amendments thereof.
Why choose Online Arbitration?
• Legally Binding: The award is enforceable, equivalent to a civil court decree. • Speed: Much faster than traditional litigation. Arbitration will conclude at Sama within a duration of 180 days. • Convenience: Platform access for tracking updates and progress, fully digital filings and virtual hearings. Data and document repository will be available for a duration of 3 years. • Continuity: Proceedings can continue even if one party fails to participate (subject to law).
What disputes are suitable for Arbitration?
Arbitration is suitable for disputes where the parties have agreed in writing to resolve their disputes through arbitration (i.e., there is a valid arbitration agreement or dispute resolution clause in the contract). The agreement containing the arbitration clause has to be signed by all the parties to the agreement. This would be the pre-requisite for an arbitration proceeding to be initiated by either party. It is best suited for cases requiring a final and binding determination, particularly those involving defined monetary claims or contractual rights, such as: • Loan recovery & banking disputes • Commercial & contractual disputes • Partnership & employment disputes • Property-related monetary claims If there is no arbitration clause in the agreement, arbitration can proceed only if both parties mutually agree to submit the dispute to arbitration after it arises. Thereafter, Sama will only be able to provide the administrative support to conduct such arbitrations, if both the parties consent to the same. Note: Criminal offences and certain non-arbitrable matters under applicable law cannot be resolved through arbitration.
text
I want to proceed with Arbitration. What are the steps and costs?
The process includes payment of the applicable fee, issuance of a Notice of Arbitration to the respondent, appointment of a sole arbitrator by Sama, submission of pleadings and evidence online, and issuance of a final arbitral award. (Kindly note: the payment of the full Arbitration Fee is to be done at the time of initiation for Sama to accept the matter and commence and file the proceedings). Arbitration Fee Structure (covers process up to Award/Settlement):
• Payment of Stamp Duty: An arbitration award will be a Stamped Award. Basis the seat of the arbitration, the Stamp duty will be computed at the outset of the dispute( As per the respective State’s Stamp Act) and will have to be paid over and above the Fee structure mentioned above. Should either party or both parties not require a stamped award, the same can be communicated at the time of initiation. In any scenario, where the stamp duty collected is higher or the proceedings get withdrawn prematurely without a final award, the same will be refunded by Sama after the closure of the dispute. Where stamp duty computed and collected is lower than the actual stamp duty, final award will be passed after realisation of the difference in stamp duty. There is also an additional stamp procurement charge of INR 40/- +GST per stamp.
• Physical Couriers and Communication: During the Online arbitration journey, Sama will be sending all communications out through SMS, Email and WhatsApp. Sama, sends two notices (Invocation of arbitration notice and The Final Award) to one address each through Speed Post as well. These communications are blended with the cost mentioned above. Should there be a requirement of sending additional notices physically beyond the two notices mentioned, it would attract a fee of INR 100/- + GST per notice per address.
• Execution Packet: Subsequent to the completion of the Arbitration Proceedings, should either party request for an Execution packet containing all the orders, award, documents, evidences and tracking of notices transpired in the arbitration proceedings, the same will be provided by Sama at an additional Cost of INR 500/- + GST.
Become a Sama Resolutionary
How to become a Sama Resolutionary?
Completing the Sama ODR course and 1:1 session with a behavioural psychologist would be the path to becoming a Sama Resolutionary (Arbitrator, Mediator and Case Manager).
Is there a registration fee for the Sama ODR course?
Yes. The course fee is Rs 5,305.
Will someone guide me through the platform and what is the remuneration structure?
After completion of the course, an ODR coach will be assigned to support you through your journey of the first 10 cases. The remuneration depends on the type of dispute.
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Who can become a Case Manager?
A case manager is someone who assists in the dispute resolution process, often helping parties reach an agreement when direct negotiation fails. The role is to facilitate the process and ensure it moves smoothly. A final year graduation student or newly graduated people can apply for the role of Case Manager. An ideal education background for a Case Manager would be a Legal, B.com, Psychology, Finance Graduate who is looking to work in an administrative role to aid dispute resolution. Comfort with MS Excel, decent email writing skills, good command over the English language and one more vernacular is an added advantage for the profile. The role of a Case Manager is a part time role which could later progress into a full-time role at various departments of Sama.
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Who can become a Mediator?
A mediator is an independent neutral professional empaneled with Sama who facilitates discussions between disputing parties to help them reach a mutually acceptable settlement. The mediator does not impose a decision.
Roles and Responsibilities:
• Facilitate communication between parties in a neutral manner.
• Conduct mediation sessions through Sama’s online dispute resolution platform.
• Help identify issues and guide parties toward settlement options.
• Assist in drafting the settlement agreement if the parties reach consensus.
• Maintain confidentiality, neutrality, and procedural fairness.
Qualifications:
• Minimum 4 years of professional experience.
• Background in law, finance, banking, accounting, management, or related fields.
• Good negotiation, communication, and dispute resolution skills.
• Ability to conduct proceedings digitally.
Onboarding Process:
1. Registering and completing the Sama ODR course available on the website (Available here: https://courses.sama.live/course/certificate-course-in-online-dispute-resolution?previouspage=home&isenrolled=no#/home)
2. Once the course is completed, there is an interview with a Behavioural Psychologist, basis the feedback of the Psychologist and verification of the educational and professional qualification a neutral verification is complete.
3. Allocation of 10 mediation cases through the platform with a coach. After the first allotment of cases and mutual feedback of the coach and the Mediator, more cases can be assigned.
Who can become an Arbitrator?
An arbitrator is an independent neutral professional empanelled with Sama who adjudicates disputes and issues a legally binding arbitral award under the Arbitration and Conciliation Act, 1996.
Roles and Responsibilities:
· Review claim statements, responses, and supporting documents.
· Conduct arbitration hearings through Sama’s ODR platform.
· Evaluate evidence and submissions from both parties.
· Apply applicable law and procedural rules.
· Issue a reasoned arbitral award.
Qualifications:
· Minimum 8 years of professional experience.
· Professional background in law, banking, finance, or dispute resolution.
· Knowledge of arbitration procedures and legal principles.
· Ability to conduct online hearings and manage digital documentation.
Onboarding Process:
1. Registering and completing the Sama ODR course available on the website ( Available here : https://courses.sama.live/course/certificate-course-in-online-dispute-resolution?previouspage=home&isenrolled=no#/home )
2. Once the course is completed, there is an interview with a Behavioural Psychologist, basis the feedback of the Psychologist and verification of the educational and professional qualification a neutral verification is complete.
3. Allocation of 10 arbitration cases through the platform with a coach. After the first allotment of cases and mutual feedback of the coach and the Arbitrator, more cases can be assigned.
Trust & Support
Has Sama successfully resolved cases before?
Yes. Sama is a recognized Mediation Service Provider empanelled with the High Court of Bombay and the High Court of Kerala. We have facilitated resolutions for major banks, e-commerce companies, and insurance companies, as well as thousands of individual cases.
I have more questions.
We are here to help. • Email: info@sama.live • Helpline: 9355755793
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Disclaimer:
Please note that Sama is not a law firm and does not engage in the practice of law or solicit Lawyers.
Sama is an advanced, technology platform designed to facilitate Online Dispute Resolution (ODR) services. We aim to provide an accessible and convenient way for users to seek guidance and support from independent professionals in resolving their disputes. All interactions or consultations facilitated through Sama are between users and independent professionals. Sama is not responsible for any advice or services provided by these independent professionals.
Our Registered Office Address is - Sama, 2728, Bridge Landmark, 80 Ft Road, Indiranagar, 560075, Karnataka, India.
Made in India, Pyaar se ❤
Sama
© 2025 ODRWays Solutions Private Limited. CIN - U74999KA2019PTC125645. All rights reserved.
Sama Helpline - 9355755793, info@sama.live
Pages
Disclaimer:
Please note that Sama is not a law firm and does not engage in the practice of law or solicit Lawyers. Sama is an advanced, technology platform designed to facilitate Online Dispute Resolution (ODR) services. We aim to provide an accessible and convenient way for users to seek guidance and support from independent professionals in resolving their disputes. All interactions or consultations facilitated through Sama are between users and independent professionals. Sama is not responsible for any advice or services provided by these independent professionals.
Our Registered Office Address is - Sama, 2728, Bridge Landmark, 80 Ft Road, Indiranagar, 560075, Karnataka, India.
Made in India, Pyaar se ❤
Sama
© 2024 ODRWays Solutions
Private Limited.
CIN - U74999KA2019PTC125645.
All rights reserved. Sama Helpline - 9355755793, info@sama.live
Pages
Disclaimer:
Please note that Sama is not a law firm and does not engage in the practice of law or solicit Lawyers. Sama is an advanced, technology platform designed to facilitate Online Dispute Resolution (ODR) services. We aim to provide an accessible and convenient way for users to seek guidance and support from independent professionals in resolving their disputes. All interactions or consultations facilitated through Sama are between users and independent professionals. Sama is not responsible for any advice or services provided by these independent professionals.
Our Registered Office Address is - Sama, 2728, Bridge Landmark, 80 Ft Road, Indiranagar, 560075, Karnataka, India.
Made in India, Pyaar se ❤
Sama
© 2024 ODRWays Solutions Private Limited. CIN - U74999KA2019PTC125645.
All rights reserved.
Sama Helpline - 9355755793, info@sama.live